Good questions.
Straight answers.

Nephew helps grow your local business with AI that does the work and people who guide it. Your website, marketing, calls, messages, reviews, and follow-up work together, so what Nephew learns in one place helps improve the rest. Our team handles strategy, setup, and ongoing oversight. You choose what we handle and stay as involved as you like.

You can. ChatGPT can research, write, use connected tools, and carry out tasks. The trade-off is your time: deciding what to do, setting it up, and checking the results. With Nephew, our experts help choose the work, handle setup, and review the results while Nephew keeps your agreed jobs moving. You can use both.

Compare Nephew and ChatGPT →

No. The same receptionist can help customers by phone, text, website chat, and connected social channels. You choose where it answers. And Nephew does more than reply: it works on your website, Google presence, follow-up, reviews, and local marketing, too.

Yes. The universal inbox brings calls, texts, website chats, WhatsApp, and connected social messages into one place. You choose where Nephew replies automatically, and your team can take over when needed. Connecting an account does not turn on automatic replies without your say-so.

Both. AI does the daily work. Our team plans it, handles setup, and checks the results. We help with the hard choices, too. Your website, calls, messages, and follow-up work together. You don’t need to run another tool or manage an agency.

How Nephew compares with an agency →

We look at the customer journey we can see online: your website, Google presence, reviews, search visibility, and AI answers. On the demo, we add how you handle calls, quotes, bookings, and past customers, plus your goals and capacity. Then we walk you through the recommended priorities and custom quote.

No. Start with either your website or Google Business Profile, answer a few questions, and verify your contact details. The other link and your social profiles are optional. If you don’t have a website or Google listing yet, tell us what you’re planning. Our team reviews your details and follows up instead of asking you to book right away.

We show you what we found and learn what you want for your business. Then we walk through the plan: what we would do first, why it matters, and what it costs. You choose the help you want. We agree on the results to track and how much you want to be involved.

Yes. Start with a free assessment using public information from your website and online presence. On the demo, we add your goals, capacity, and current setup, then walk you through the recommended priorities and custom quote. No card needed. We make no changes to your website or accounts.

No. Start with one service or several, then add more as Nephew earns your trust. We recommend where to start and give you one custom quote for the help you choose. If your business needs something custom, we build that too, like following up on an unanswered estimate, reminding customers when service is due, or adding a booked job to your schedule. The work and price are agreed first.

Yes. If your business needs something custom, we build it. We can follow up on open quotes, remind customers when service is due, or add a booked job to your schedule. We agree on the work and price before we build it.

No. We handle setup and the day-to-day work in your plan. Tell us your goals and give us access to the tools we need. Then leave it to us, or stay involved as much as you like.

Yes. We start by looking at what is working and where customers may be slipping away. You do not need to replace everything. We can agree on a specific gap to handle, check your existing tools, and coordinate the work that makes sense together.

No. You do not need to learn AI, write prompts, pick models, build bots, or run servers. We help you decide where to start, handle the setup, and do the agreed work. You can give direction in plain English whenever you want.

No. We can handle the setup and ongoing work for you, keeping you posted and bringing you the decisions that need your input. Want to be more hands-on? You can text Nephew or use the dashboard to give direction, make changes, and see what’s happening. You choose how involved to be.

Yes. We keep the agreed work moving without waiting for daily instructions. Whenever you want to ask a question, change direction, or talk to our team, you can text us. The dashboard is there too, if you prefer.

We do the setup with you. Nephew learns the basics of your business and works with the systems you already use. Simple jobs can start quickly. Phone systems, custom tools, and new websites take more time because we test them first.

Yes. Keep the tools that already work for your business. Nephew works with them, and our team handles the setup. We agree on the actions, permissions, and approval rules before work starts. Your accounts and customer data stay yours.

You decide during setup. We agree on the work, budgets, publishing rules, and when to bring in your team. Routine work can keep moving within those limits. You can change the rules or pause work when you need to.

Nephew uses the business facts, permissions, and rules you approve. If it is not sure, it can ask a question, send the call to a person, take a message, or wait for you. You choose the boundaries. If something goes wrong, flag it to our team so we can review the work and help correct it.

Tell us. If you’re not happy in your first 90 days, we’ll refund your Nephew fees. Work covered by a custom quote is included.

Our 90-day satisfaction guarantee →

Every plan is custom. Your quote covers setup, the ongoing work you want Nephew to handle, and help from our team. We agree on the work and price before anything starts. Plans are month to month, and you can begin with a few priorities and add more later.

Costs should be clear before work starts. Your quote explains Nephew’s fees, what is included, and any separate costs. We agree on spending limits and any added work with you. You should not need to understand AI pricing to know what you are paying for.

No. Early Nephew engagements are month to month with no long-term commitment. We want Nephew to earn the job by doing useful work and showing measurable progress.

We agree on the results to track before we start, such as calls, quote requests, and bookings. You get clear updates. Each month, we review what worked and what to improve next. Getting found in search and building reviews take time.