Review requests
- Review requests
- Timing rules
- Customer history
- Google review links
Customer Reviews
Do good work. Have the reviews to show it.
Nephew asks after the job, helps with thoughtful replies, and brings customer problems to your team.
No card needed. Setup included when you start.
Ask after the job. Reply with care.
A short message helps customers share their experience while the visit is still fresh.
- 01
Ask after the work
Use a finished job or visit to send a timely request for an honest review.
- 02
Make the link easy
Give the customer a direct way to leave their review, without a long message.
- 03
Reply with care
Prepare replies in your voice and bring complaints to a person who can help.
The details.
Taken care of.
We choose where to start together. Your quote says what we’ll do and what it costs. You can add more later.
Replies you can check
- Reply drafts
- Owner approval
Concerns brought to your team
- Issue detection
How Nephew keeps improving
Each job helps win the next.
Good work builds the reputation that helps bring in the next customer.
- 01
See what customers need
Your team finishes a job.
- 02
Make the next improvement
Ask for an honest review and learn from the feedback customers share.
- 03
See what brings in work
Did customers respond, and what does their feedback tell us?
You’re still the boss.
You approve the review request and decide which replies need your check before they're posted.
Your goals and assessment guide our plan. We handle setup and review results with you.
Want to change something?Text Nephew. We’re here.
- The right details
Your services, hours and service area
Keep what worksThe tools you already use
- Your ground rules
What needs your OK and when your team steps in
A few things worth knowing.
No new software to master.
No daily to-do list from us.
What actually is Nephew?
Nephew helps grow your local business with AI that does the work and people who guide it. Your website, marketing, calls, messages, reviews, and follow-up work together, so what Nephew learns in one place helps improve the rest. Our team handles strategy, setup, and ongoing oversight. You choose what we handle and stay as involved as you like.
Can Nephew post replies to my Google reviews?
Yes. Connect your Google Business Profile and check each reply before it goes out. You can also let Nephew post replies to four- and five-star reviews automatically. Lower-rated reviews still wait for your approval.
Can Nephew remove a bad review?
No. Nephew can flag a review, help gather the facts, and prepare a calm reply. The platform decides whether a review breaks its rules.
Will every customer get the same message?
No. The request can use the real service, visit, and timing while staying short and respectful.
Do I stay in control?
Yes. We agree on permissions and what needs your review during setup. Nephew handles routine work within those boundaries. You can change your preferences or reach our team whenever you need.
Can I see Nephew before I hire it?
Yes. Start with a free assessment using public information from your website and online presence. On the demo, we add your goals, capacity, and current setup, then walk you through the recommended priorities and custom quote. No card needed. We make no changes to your website or accounts.
Will Nephew work with the tools I already use?
Yes. Keep the tools that already work for your business. Nephew works with them, and our team handles the setup. We agree on the actions, permissions, and approval rules before work starts. Your accounts and customer data stay yours.
Do I have to use everything Nephew offers?
No. Start with one service or several, then add more as Nephew earns your trust. We recommend where to start and give you one custom quote for the help you choose. If your business needs something custom, we build that too, like following up on an unanswered estimate, reminding customers when service is due, or adding a booked job to your schedule. The work and price are agreed first.
Do I have to do any of the work?
No. We handle setup and the day-to-day work in your plan. Tell us your goals and give us access to the tools we need. Then leave it to us, or stay involved as much as you like.
What if I’m not happy with the results?
Tell us. If you’re not happy in your first 90 days, we’ll refund your Nephew fees. Work covered by a custom quote is included.
Help your good work bring the next customer.
Share your website or Google Business Profile. Nephew checks the customer journey and recommends where reviews, replies, and follow-up could help.
- What customers find when they look for you
- The gaps worth fixing first
- What we’d do, and what it would cost
Let’s talk about your business.
Share a few details, then pick a time to talk.
Book a callNo card. No pressure.