Know who needs a reply.
Customer calls and messages from your connected channels, together. No checking one app after another.
Universal inboxEvery conversation.
Every conversation.
One place.
Calls, texts, website chats, and social messages. All together, with Nephew ready to answer for you.
No card needed. Setup included when you start.
Leads
Product preview · Read only
Sam Rivera
Lead
What they want
A new water heater for their home in Oak Park.
Asked by social
Nephew is handling it. Nothing is waiting on you.
What they said
Customer
Hi! Do you replace water heaters in Oak Park?
Receptionist
Yes, we do. Is this for your home or business?
Read
Customer
My home. Ours is about 12 years old.
Receptionist
Got it. Is it still working, or has the hot water stopped?
Delivered
The receptionist is replying on this thread.
Actual Front Desk interface. Sample people and conversations.
Less app switching.
More customers helped.
Let Nephew answer.
Turn on automatic replies where you want help. Nephew uses your services, hours, and rules to keep the conversation moving.
Bring in your team.
Step into a customer chat when they need you. Nephew pauses its replies so you’re not talking over each other.
Why a quick reply mattersThey need help now.
They need help now.
Be the business that answers.
Nephew answers common questions and gets the details you need. Your next customer gets help while you finish the job in front of you.
See how Nephew answers79% of people surveyed would switch to a business that replies faster.
Study details
693 US consumers surveyed in May 2026. They had made a major purchase in the past year, in fields including home services and healthcare. They were asked if they would switch for a faster reply.
How Nephew keeps improving
Each job helps win the next.
Every conversation can teach Nephew something useful for the next one.
- 01
See what customers need
Customers ask the same question across different channels.
- 02
Make the next improvement
Use the pattern to improve approved replies and add a clear answer to your website.
- 03
See what brings in work
Did customers call, ask for a quote, or book?
Set up with you. Handled from there.
You don’t have to figure out the connections yourself. Keep the tools you already use. Our team connects them and agrees on the answers and handoffs before Nephew starts replying.
Your goals and assessment guide our plan. We handle setup and review results with you.
Want to change something?Text Nephew. We’re here.
Keep what worksYour existing accounts and tools
- Choose where AI helps
Automatic replies are enabled per channel
- Bring in a person
Your team can take over when needed
Your inbox questions, answered.
No new software to master.
No daily to-do list from us.
What actually is Nephew?
Nephew helps grow your local business with AI that does the work and people who guide it. Your website, marketing, calls, messages, reviews, and follow-up work together, so what Nephew learns in one place helps improve the rest. Our team handles strategy, setup, and ongoing oversight. You choose what we handle and stay as involved as you like.
Which conversations can I see here?
Calls, texts, website conversations, WhatsApp, and connected social messages such as Facebook and Instagram. We connect the accounts you use during setup so customer conversations have one clear home.
Can Nephew reply for me automatically?
Yes, on the channels you connect and enable. Nephew can respond quickly using your business details and reply rules. You choose where AI answers and where messages stay with your team. Delivery time depends on the channel and the request.
Can my team take over?
Yes. Taking over pauses AI replies on that conversation so your team can step in. We agree on each channel’s reply and handoff rules during setup.
Does it combine a customer’s messages across apps?
You can see connected channels in one inbox, but each channel keeps its own conversation. A customer’s Instagram and text messages are not automatically merged into one thread.
Can I see Nephew before I hire it?
Yes. Start with a free assessment using public information from your website and online presence. On the demo, we add your goals, capacity, and current setup, then walk you through the recommended priorities and custom quote. No card needed. We make no changes to your website or accounts.
Will Nephew work with the tools I already use?
Yes. Keep the tools that already work for your business. Nephew works with them, and our team handles the setup. We agree on the actions, permissions, and approval rules before work starts. Your accounts and customer data stay yours.
Do I have to use everything Nephew offers?
No. Start with one service or several, then add more as Nephew earns your trust. We recommend where to start and give you one custom quote for the help you choose. If your business needs something custom, we build that too, like following up on an unanswered estimate, reminding customers when service is due, or adding a booked job to your schedule. The work and price are agreed first.
Do I have to do any of the work?
No. We handle setup and the day-to-day work in your plan. Tell us your goals and give us access to the tools we need. Then leave it to us, or stay involved as much as you like.
What if I’m not happy with the results?
Tell us. If you’re not happy in your first 90 days, we’ll refund your Nephew fees. Work covered by a custom quote is included.
See how Nephew can help grow your business.
Start with a free assessment. See the opportunities we find, then book a demo to shape your custom quote.
What customers find when they look for you- The gaps worth fixing first
- What we’d do, and what it would cost
Let’s talk about your business.
Share a few details, then pick a time to talk.
Book a callNo card. No pressure.